FAQ
Questions clinic owners ask us.
Straight answers about Doctiva, how we work, and what it takes to grow a clinic in the UAE and Saudi Arabia.
About Doctiva
What is Doctiva?
Doctiva is a healthcare growth and consulting company for clinics in the UAE, Saudi Arabia and Bahrain, with Jordan coming soon. We help clinics get found by the right patients, turn enquiries into booked appointments, and run smoother operations.
Which clinics does Doctiva work with?
Private clinics and clinic groups, especially dental, dermatology, aesthetic, physiotherapy and multi-specialty clinics.
Where does Doctiva operate?
We work with clinics across the UAE (Dubai, Abu Dhabi, Sharjah and the northern emirates), Saudi Arabia (Riyadh, Jeddah, Dammam and other cities) and Bahrain. We work remotely, so location is rarely a barrier.
What services does Doctiva offer?
Clinic marketing strategy, Google Business Profile and local SEO, paid ads on Google, Meta, TikTok and Snapchat, social media content, WhatsApp and Instagram enquiry-to-booking systems, performance reporting, and clinic operations consulting.
Is doctiva.co an email forwarding service?
No. doctiva.co is Doctiva's own business website and company email domain. Addresses such as info@doctiva.co belong to the Doctiva team.
Working with us
What is the free growth audit?
A 30-minute call where we review your clinic's website, Google presence, ads, enquiry handling and operations, then show you the five biggest things holding back growth and how to fix them. It's free for a limited time when you request it online.
How much does clinic marketing cost?
It depends on your goals, city and specialty. Costs have two parts: the ad budget you pay directly to the platforms, and Doctiva's fee. We recommend a plan and budget after the free audit.
How quickly will we see results?
Paid ads can bring enquiries within weeks. Local SEO and reputation work usually builds over one to three months. Improving enquiry handling can increase bookings almost immediately.
Do we keep our ad accounts and data?
Yes. You pay the ad platforms directly and own the accounts, audiences and data.
Do you guarantee results?
We don't promise specific rankings or patient numbers, because they depend on factors outside anyone's control. We do commit to clear goals, transparent reporting and steady improvement.
Compliance & data
Is medical advertising allowed in the UAE and Saudi Arabia?
Yes, but it's regulated. Clinics need approval from the relevant health authority for advertising content. We prepare materials and nothing goes live until it's approved.
Do you access patient records?
No. Patient records stay in your clinic's systems. We work from anonymised reports such as enquiry and booking counts.